Returns & Exchanges
At RankinsJewellers, we want you to be completely satisfied with your purchase. If your fashion piece isn't quite right, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Securely place the jewelry in its original designer packaging and include all certificates of authenticity and tags to ensure a full refund.
Ship Your Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking receipt.
Quality Inspection & Refund
Once our master jewelers verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing